Terms and Conditions for the Sale
Please select your area of residence.
Para os Usuários no Brasil
Termos e Condições de Venda
Termos e Condições para a compra de Ingressos (o " Ingresso") para a "FAMILY CLUB online" fornecidos dentro deste serviço são os seguintes.
■Nome do distribuidor
FAMILY CLUB., Inc.
*Este serviço é operado pela Sony Music Solutions Inc. em nome da FAMILY CLUB., Inc.
■Endereço
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Preço de Compra
Exibido na página de compra do Ingresso.
■Período para a prestação dos serviços
Exibido na página de compra do Ingresso.
■Forma de pagamento e data do pagamento
・Pagamento por cartão de crédito
(JCB, MasterCard, VISA, Diners Club, American Express)
*O pagamento deve ser feito em uma única parcela. As cobranças serão realizadas na data em que o Ingresso for comprado. As datas de processamento e de pagamento variam de acordo com a operadora do cartão de crédito.
*Taxas de câmbio e/ou taxas administrativa podem ser cobradas. Por favor, verifique com sua empresa de cartão de crédito.
■Condições especiais de reembolso, etc.
O reembolso será aplicável apenas nas seguintes circunstâncias: (i) quando atribuível a nossa má conduta intencional ou negligência grave; ou (ii) quando você nos der aviso de cancelamento dentro de 7 dias a partir da data de compra do Ingresso.
■Cancelamento de eventos
No caso de cancelamento ou adiamento de algum evento para o qual você tenha comprado um Ingresso, nós reembolsaremos o preço de compra somente durante um período designado e de acordo com os procedimentos a serem notificados separadamente.
Nós notificaremos tais procedimentos por meio do e-mail registrado por você.
■Condições do Sistema
Por favor, consulte aqui as Condições do Sistema.
■Os Termos e Condições de Venda (“TCV”) são incorporados aos Termos de Uso (“TOU”) para este serviço de streaming. Todas as vendas estão sujeitas a disposições adicionais previstas nos TOU e na Política de Privacidade. Se houver conflito entre o TCV e o TOU, os temos do TOU deverão prevalecer.
■Contato para Dúvidas
Entre em contato conosco por aqui.
For Users in Brazil
Terms and Conditions for the Sale
Terms and conditions for the purchase of tickets (the "Ticket") for "FAMILY CLUB online" provided within this service are as follows.
■Name of distributor
FAMILY CLUB., Inc.
*This service is operated by Sony Music Solutions Inc. on behalf of FAMILY CLUB., Inc.
■Address
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Purchase price
Displayed on the Ticket purchase page.
■Period for provision of services
Displayed on the Ticket purchase page.
■Payment method & date of payment
・Payment by credit card
(JCB, MasterCard, VISA, Diners Club, American Express)
*Payment must be made in one lump-sum. Charges will be based on the date the Ticket was purchased. Settlement dates and payment processing dates will vary depending on the credit card company.
*You may be charged an exchange rate and/or clerical fee, etc. Please check with your credit card company.
■Special conditions for refunds, etc.
Please note that refunds are only applicable in the following circumstances: (i) when attributable to our intentional misconduct or gross negligence; or (ii) when you give us the notice of cancellation within 7 days from the date of the Ticket purchase.
■Event cancellations
If an event for which you purchased a Ticket is cancelled or postponed, we will refund the purchase price only during a designated period in accordance with the procedures to be notified separately.
We will notify you of such procedures via email to your registered email address.
■System requirements
Please see here for system requirements.
■These Terms and Conditions for the Sale (“TCS”) are incorporated into the Terms of Use ("TOU") for this streaming service. All sales are subject to the additional provisions in the TOU and the Privacy Policy incorporated therein. If there are any conflicts between the TCS and the TOU, the terms of the TOU prevail.
■Contact for inquiries
Please contact us here.
Allgemeine Geschäftsbedingungen für den Verkauf
Die Geschäftsbedingungen für den Kauf von Tickets (das "Ticket") für "FAMILY CLUB online", die innerhalb dieses Dienstes bereitgestellt werden, sind wie folgt.
■Name des Vertreibers
FAMILY CLUB., Inc.
*Dieser Dienst wird von Sony Music Solutions Inc. im Auftrag von FAMILY CLUB., Inc. betrieben.
■Adresse
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Kaufpreis
Wird auf der Seite zum Ticketkauf angezeigt.
■Zeitraum der Leistungserbringung
Wird auf der Seite zum Ticketkauf angezeigt.
■Zahlungsart & Datum der Zahlung
・Zahlung per Kreditkarte
(JCB, MasterCard, VISA, Diners Club, American Express)
*Die Zahlung muss in einer Summe erfolgen. Die Abrechnung erfolgt auf Basis des Kaufdatums des Tickets. Abrechnungsdaten und Zahlungsbearbeitungsdaten variieren je nach Kreditkartenunternehmen.
*Es kann eine Wechselkurs- und/oder Bearbeitungsgebühr etc. anfallen. Bitte erkundigen Sie sich bei Ihrem Kreditkartenunternehmen.
■Besondere Bedingungen für Erstattungen usw.
Bitte beachten Sie, dass wir nach dem Kauf eines Tickets keine Stornierungen oder Rückerstattungen akzeptieren, es sei denn, dies ist auf unsere vereinbarte Haftung zurückzuführen (siehe die Nutzungsbedingungen für diesen Streaming-Dienst).
■Absagen von Veranstaltungen
Wenn eine Veranstaltung, für die Sie ein Ticket erworben haben, abgesagt oder verschoben wird, erstatten wir den Kaufpreis nur innerhalb eines bestimmten Zeitraums gemäß einem Verfahren, das wir separat mitteilen werden.
Wir werden Sie über das Verfahren per E-Mail an Ihre registrierte E-Mail-Adresse benachrichtigen.
■Systemvoraussetzungen
Die Systemvoraussetzungen finden Sie hier.
■Diese Allgemeinen Geschäftsbedingungen für den Verkauf ("AGB") sind Bestandteil der Nutzungsbedingungen ("NB") für diesen Streaming-Dienst. Alle Verkäufe unterliegen den zusätzlichen Bestimmungen in den Nutzungsbedingungen und der darin enthaltenen Datenschutzerklärung. Bei Widersprüchen zwischen den AGB und den NB haben die Bestimmungen der NB Vorrang.
■Kontakt für Anfragen
Bitte kontaktieren Sie uns hier.
Terms and Conditions for the Sale
Terms and conditions for the purchase of tickets (the "Ticket") for "FAMILY CLUB online online" provided within this
service are as follows.
■Name of distributor
FAMILY CLUB. Inc.
*This Service is operated by Sony Music Solutions Inc. on behalf of FAMILY CLUB., Inc.
■Address
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Purchase price
Displayed on the Ticket purchase page.
■Period for provision of services
Displayed on the Ticket purchase page.
■Payment method & date of payment
・Payment by credit card
(JCB, MasterCard, VISA, Diners Club, American Express)
*Payment must be made in one lump-sum. Charges will be based on the date the Ticket was purchased. Settlement
dates and payment processing dates will vary depending on the credit card company.
*You may be charged an exchange rate and/or clerical fee, etc. Please check with your credit card company.
■Special conditions for refunds, etc.
Please note that except when attributable to our intentional misconduct or gross negligence, we do not accept
cancellations or refunds after a ticket has been purchased.
■Event cancellations
If an event for which you purchased a Ticket is cancelled or postponed, we will refund the purchase price only
during a designated period in accordance with the procedures to be notified separately.
We will notify you of such procedures via email to your registered email address.
■System requirements
Please see here for system requirements.
■These Terms and Conditions for the Sale ("TCS") are incorporated into the Terms of Use ("TOU") for this streaming service. All sales are subject to the additional provisions in the Terms of Use and the Privacy Policy incorporated therein. If there are any conflicts between the TCS and TOU, the terms of the TOU prevail.
■Contact for inquiries
Please contact us here.
Terms and Conditions for the Sale
Terms and conditions for the purchase of tickets (the "Ticket") for "FAMILY CLUB online online" provided within this
service are as follows.
■Name of distributor
FAMILY CLUB. Inc.
*This Service is operated by Sony Music Solutions Inc. on behalf of FAMILY CLUB., Inc.
■Address
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Purchase price
Displayed on the Ticket purchase page.
■Period for provision of services
Displayed on the Ticket purchase page.
■Payment method & date of payment
・Payment by credit card
(JCB, MasterCard, VISA, Diners Club, American Express)
*Payment must be made in one lump-sum. Charges will be based on the date the Ticket was purchased. Settlement
dates and payment processing dates will vary depending on the credit card company.
*You may be charged an exchange rate and/or clerical fee, etc. Please check with your credit card company.
■Special conditions for refunds, etc.
Please note that except when attributable to our intentional misconduct or gross negligence, we do not accept
cancellations or refunds after a ticket has been purchased.
■Event cancellations
If an event for which you purchased a Ticket is cancelled or postponed, we will refund the purchase price only
during a designated period in accordance with the procedures to be notified separately.
We will notify you of such procedures via email to your registered email address.
■System requirements
Please see here for system requirements.
■These Terms and Conditions for the Sale ("TCS") are incorporated into the Terms of Use ("TOU") for this streaming service. All sales are subject to the additional provisions in the Terms of Use and the Privacy Policy incorporated therein. If there are any conflicts between the TCS and TOU, the terms of the TOU prevail.
■Contact for inquiries
Please contact us here.
판매에 관한 규약
본 서비스 내에서 제공하는 유상의 FAMILY CLUB online 티켓(이하, “티켓”)에 관한 거래조건은 아래와 같습니다.
■판매사업자명
FAMILY CLUB., Inc.
※Sony Music Solutions Inc.가 FAMILY CLUB., Inc.의 위탁을 받아 운영하고 있습니다.
■소재지
(우)107-0052 도쿄도 미나토구 아카사카 8-11-20
■판매가격
티켓 구매 페이지에 표시됩니다.
■용역제공시기
티켓 구매 페이지에 표시됩니다.
■지급방법 및 지급시기
・신용카드 결제
(JCB, MasterCard, VISA, Diners Club, American Express)
※결제는 일시불로 진행됩니다. 티켓 구매일을 기준으로 과금됩니다. 신용카드사에 따라 마감일 및 결제일이 상이합니다.
※환율 또는 사무 수수료 등이 발생하는 경우가 있으므로, 신용카드사에 확인하여 주십시오.
■환불특약 등 관련
당사에 고의 또는 중대한 과실이 있는 경우를 제외하고 취소 또는 환불은 불가합니다.
■공연중지 관련
구매하신 티켓 관련 행사가 중지・연기된 경우에는 별도의 안내 방법을 통해 소정의 기간에 한정하여 환불을 진행합니다.
환불 진행 방법은 등록하신 이메일 주소로 이메일로 연락합니다.
■동작 환경
동작 환경은 해당 페이지를 통해 확인하실 수 있습니다.
■문의창구
해당 페이지를 통해 문의하여 주십시오.
Terms and Conditions for the Sale
Terms and conditions for the purchase of tickets (the "Ticket") for "FAMILY CLUB online online" provided within this
service are as follows.
■Name of distributor
FAMILY CLUB. Inc.
*This Service is operated by Sony Music Solutions Inc. on behalf of FAMILY CLUB., Inc.
■Address
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Purchase price
Displayed on the Ticket purchase page.
■Period for provision of services
Displayed on the Ticket purchase page.
■Payment method & date of payment
・Payment by credit card
(JCB, MasterCard, VISA, Diners Club, American Express)
*Payment must be made in one lump-sum. Charges will be based on the date the Ticket was purchased. Settlement
dates and payment processing dates will vary depending on the credit card company.
*You may be charged an exchange rate and/or clerical fee, etc. Please check with your credit card company.
■Special conditions for refunds, etc.
Please note that except when attributable to our intentional misconduct or gross negligence, we do not accept
cancellations or refunds after a ticket has been purchased.
■Event cancellations
If an event for which you purchased a Ticket is cancelled or postponed, we will refund the purchase price only
during a designated period in accordance with the procedures to be notified separately.
We will notify you of such procedures via email to your registered email address.
■System requirements
Please see here for system requirements.
■These Terms and Conditions for the Sale ("TCS") are incorporated into the Terms of Use ("TOU") for this streaming service. All sales are subject to the additional provisions in the Terms of Use and the Privacy Policy incorporated therein. If there are any conflicts between the TCS and TOU, the terms of the TOU prevail.
■Contact for inquiries
Please contact us here.
Para Clientes en México
Términos y Condiciones para la Venta
Términos y Condiciones para la compra de boletos (el "Boleto") para "FAMILY CLUB online" proporcionados dentro de este servicio son los siguientes.
■Nombre del distribuidor
FAMILY CLUB., Inc.
*Este servicio es operado por Sony Music Solutions Inc. en nombre de FAMILY CLUB., Inc.
■Dirección
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Precio de compra
Se muestra en la página de compra de entradas.
■Período de prestación de servicios
Se muestra en la página de compra de entradas.
■Forma de pago y fecha de pago
・Pago con tarjeta de crédito
(JCB, MasterCard, VISA, Diners Club, American Express)
*El pago debe hacerse en una suma global. Los cargos se basarán en la fecha en que se compró el Boleto. Las fechas de liquidación y las fechas de procesamiento de pagos variarán dependiendo de la compañía de la tarjeta de crédito.
*Se le puede cobrar un tipo de cambio y/o una tarifa de oficina, etc. Por favor, consulte con la compañía de su tarjeta de crédito.
■Condiciones especiales para las restituciones, etc.
Tenga en cuenta que los reembolsos solo son aplicables en las siguientes circunstancias: (i) cuando sea atribuible a nuestra mala conducta intencional o negligencia grave; o (ii) cuando nos haga llegar su aviso de cancelación dentro de los 5 días hábiles posteriores a la fecha del Ticket de Compra; en el entendido de que, esto no será aplicable si la compra se hizo dentro de los 10 días hábiles o menos a partir de la fecha del evento.
■Cancelaciones de eventos
Si un evento para el que compró un Boleto se cancela o pospone, le reembolsaremos el precio de compra solo durante un período designado de acuerdo con los procedimientos que se notificarán por separado.
Le notificaremos de dichos procedimientos por correo electrónico a su dirección de correo electrónico registrada.
■Requisitos del sistema
Consulte aquí paralos requisitos del sistema.
■Estos Términos y Condiciones para la Venta ("TCS") se incorporan a los Términos de Uso ("TOU") para este servicio de transmisión. Todas las ventas están sujetas a las disposiciones adicionales de los TOU y la Política de Privacidad incorporada en los mismos. Si hay algún conflicto entre el TCS y los TOU, prevalecerán los términos de los TOU.
■Contacto para consultas
Por favor, póngase en contacto con nosotros aquí.
Algunas partes del Servicio, tales como la aceptación de solicitudes, podrá ser provista al Cliente a través de nuestro contratista independiente, Sony Music Solutions Inc. y Kuore Inc.
Responderemos al Cliente generalmente dentro de los 7 días hábiles a través de un correo electrónica a su dirección de correo electrónico registrada. Por favor considere que dependiente del contenido y naturaleza de su solicitud, podrá tomarnos más tiempo o estar imposibilidades para responderle.
* Estamos imposibilitados para responder solicitudes relacionadas con el contenido de un evento específico.
* Nuestro correo estará redactado en Inglés.
For Customers in Mexico
Terms and Conditions for the Sale
Terms and conditions for the purchase of tickets (the "Ticket") for "FAMILY CLUB online" provided within this service are as follows.
■Name of distributor
FAMILY CLUB., Inc.
*This service is operated by Sony Music Solutions Inc. on behalf of FAMILY CLUB., Inc.
■Address
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Purchase price
Displayed on the Ticket purchase page.
■Period for provision of services
Displayed on the Ticket purchase page.
■Payment method & date of payment
・Payment by credit card
(JCB, MasterCard, VISA, Diners Club, American Express)
*Payment must be made in one lump-sum. Charges will be based on the date the Ticket was purchased. Settlement dates and payment processing dates will vary depending on the credit card company.
*You may be charged an exchange rate and/or clerical fee, etc. Please check with your credit card company.
■Special conditions for refunds, etc.
Please note that refunds are only applicable in the following circumstances: (i) when attributable to our intentional misconduct or gross negligence; or (ii) when you give us the notice of cancellation within 5 business days from the date of the Ticket purchase; provided, however, that this shall not apply to the Ticket purchase made within 10 business days or less from the date of the event.
■Event cancellations
If an event for which you purchased a Ticket is cancelled or postponed, we will refund the purchase price only during a designated period in accordance with the procedures to be notified separately.
We will notify you of such procedures via email to your registered email address.
■System requirements
Please see here for system requirements.
■These Terms and Conditions for the Sale (“TCS”) are incorporated into the Terms of Use ("TOU") for this streaming service. All sales are subject to the additional provisions in the TOU and the Privacy Policy incorporated therein. If there are any conflicts between the TCS and the TOU, the terms of the TOU prevail.
■Contact for inquiries
Please contact us here.
Certain parts of the Service, such as the acceptance of inquiries, may be provided to the Customer through our third-party contractor, Sony Music Solutions Inc. and Kuore Inc.
We will respond to the Customer generally within 7 business days by sending an e-mail to his/her registered e-mail address. Please note that depending on the contents and nature of the inquiry, it may take longer or we may be unable to respond.
*We are unable to respond to inquiries regarding contents of a specific event.
*The e-mail from us will be written in English.
交易條款
本服務內所提供之付費FAMILY CLUB online票券（下稱「票券」）相關交易條件如下：
■販售業者名稱
FAMILY CLUB., Inc.
※Sony Music Solutions Inc.受FAMILY CLUB., Inc.委託經營。
■所在地
（郵遞區號107-0052）東京都港區赤坂8-11-20
■販售價格
標示於票券購買頁面。
■服務提供時點
標示於票券購買頁面。
■付款方式及付款時點
・信用卡付款
(JCB、MasterCard、VISA、Diners Club、American Express)
※付款係一次付清。以票券購買日為基準收費。結算日及扣款日會依信用卡公司而有不同。
※另可能發生匯率、行政手續費等，請向信用卡公司確認。
■退貨特約等
除本公司有故意或重大過失之情形外，不受理取消或退款。
■表演中止
您所購入之票券相關活動發生中止/延期時，將依另行說明之方式，於限定期間內進行退款。
退款方法將以電子郵件向您所註冊之郵件地址聯繫。
■操作環境
操作環境請於此確認。
■咨詢窗口
請從此処頁面咨詢。
Terms and Conditions for the Sale
Terms and conditions for the purchase of tickets (the "Ticket") for "FAMILY CLUB online online" provided within this
service are as follows.
■Name of distributor
FAMILY CLUB. Inc.
*This Service is operated by Sony Music Solutions Inc. on behalf of FAMILY CLUB., Inc.
■Address
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Purchase price
Displayed on the Ticket purchase page.
■Period for provision of services
Displayed on the Ticket purchase page.
■Payment method & date of payment
・Payment by credit card
(JCB, MasterCard, VISA, Diners Club, American Express)
*Payment must be made in one lump-sum. Charges will be based on the date the Ticket was purchased. Settlement
dates and payment processing dates will vary depending on the credit card company.
*You may be charged an exchange rate and/or clerical fee, etc. Please check with your credit card company.
■Special conditions for refunds, etc.
Please note that except when attributable to our intentional misconduct or gross negligence, we do not accept
cancellations or refunds after a ticket has been purchased.
■Event cancellations
If an event for which you purchased a Ticket is cancelled or postponed, we will refund the purchase price only
during a designated period in accordance with the procedures to be notified separately.
We will notify you of such procedures via email to your registered email address.
■System requirements
Please see here for system requirements.
■These Terms and Conditions for the Sale ("TCS") are incorporated into the Terms of Use ("TOU") for this streaming service. All sales are subject to the additional provisions in the Terms of Use and the Privacy Policy incorporated therein. If there are any conflicts between the TCS and TOU, the terms of the TOU prevail.
■Contact for inquiries
Please contact us here.
ข้อตกลงและเงื่อนไขการขายบัตรชมการแสดง
ข้อตกลงและเงื่อนไขการซื้อบัตรชมการแสดง (“บัตร”) ที่สามารถรับชมได้ในบริการนี้ผ่านทาง “FAMILY CLUB online”
มีดังต่อไปนี้
■ ชื่อผู้จัดจำหน่าย
FAMILY CLUB., Inc.
*ดําเนินการโดย Sony Music Solutions Inc. ในนามของ FAMILY CLUB., Inc.
■ ที่อยู่
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■ ราคา
แสดงบนหน้าการซื้อบัตร
■ ระยะเวลาในการให้บริการ
แสดงบนหน้าการซื้อบัตร
■ วิธีการชําระเงินและวันที่ต้องชําระเงิน
การชําระเงินโดยบัตรเครดิต
(JCB, MasterCard, VISA, Diners Club, American Express)
*การชําระเงินต้องชำระทั้งหมดภายในครั้งเดียว ไม่สามารถแบ่งชำระได้ ราคาจะอ้างอิงจากวันที่ซื้อบัตร
วันที่ชําระเงินและวันที่ดำเนินการชําระเงินจะแตกต่างกันไปขึ้นอยู่กับบริษัทบัตรเครดิต
*คุณอาจถูกเรียกเก็บเงินจากอัตราแลกเปลี่ยนเงินตราต่างประเทศและ/หรือค่าธรรมเนียม ฯลฯ
โปรดตรวจสอบกับบริษัทบัตรเครดิตของคุณ
■ เงื่อนไขพิเศษสําหรับการขอคืนเงิน ฯลฯ
ขอเรียนให้ทราบว่า จะไม่มีการยกเลิกหรือคืนเงินหลังจากที่บัตรได้ทำการซื้อเรียบร้อยแล้ว
ยกเว้นจะเกิดการประพฤติมิชอบโดยเจตนาหรือความประมาทอย่างร้ายแรงของเรา
■ การยกเลิกการแสดง
หากการแสดงที่คุณซื้อบัตรได้ถูกยกเลิกหรือเลื่อนออกไป
เราจะคืนเงินค่าบัตรภายในช่วงเวลาที่กําหนดเท่านั้นตามขั้นตอนที่จะแจ้งต่างหากต่อไป
ขั้นตอนดังกล่าวจะแจ้งให้ทราบผ่านทางอีเมลที่ได้ลงทะเบียนไว้
■ ความต้องการของระบบ
โปรดดูที่นี่สําหรับความต้องการของระบบ
■ ผู้ติดต่อสําหรับการสอบถาม
โปรดติดต่อที่นี่
Terms and Conditions for the Sale
Terms and conditions for the purchase of tickets (the "Ticket") for "FAMILY CLUB online online" provided within this
service are as follows.
■Name of distributor
FAMILY CLUB. Inc.
*This Service is operated by Sony Music Solutions Inc. on behalf of FAMILY CLUB., Inc.
■Address
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Purchase price
Displayed on the Ticket purchase page.
■Period for provision of services
Displayed on the Ticket purchase page.
■Payment method & date of payment
・Payment by credit card
(JCB, MasterCard, VISA, Diners Club, American Express)
*Payment must be made in one lump-sum. Charges will be based on the date the Ticket was purchased. Settlement
dates and payment processing dates will vary depending on the credit card company.
*You may be charged an exchange rate and/or clerical fee, etc. Please check with your credit card company.
■Special conditions for refunds, etc.
Please note that except when attributable to our intentional misconduct or gross negligence, we do not accept
cancellations or refunds after a ticket has been purchased.
■Event cancellations
If an event for which you purchased a Ticket is cancelled or postponed, we will refund the purchase price only
during a designated period in accordance with the procedures to be notified separately.
We will notify you of such procedures via email to your registered email address.
■System requirements
Please see here for system requirements.
■These Terms and Conditions for the Sale ("TCS") are incorporated into the Terms of Use ("TOU") for this streaming service. All sales are subject to the additional provisions in the Terms of Use and the Privacy Policy incorporated therein. If there are any conflicts between the TCS and TOU, the terms of the TOU prevail.
■Contact for inquiries
Please contact us here.
For users in United Kingdom
Terms and Conditions for the Sale and Purchase of Content
These terms and conditions (“Sale Terms”) are supplementary to the terms of use for paid video streaming services (the “Service Terms”) and govern the purchase of Content (as defined in the Service Terms) by a User (i.e. the purchaser of Content) from the Company.
Users should read these Sale Terms and the Service Terms carefully before proceeding with the purchase of any Content. If Users do not agree to these Sale Terms or the Service Terms, they must not purchase any Content.
Any terms used but not defined in these Sale Terms shall have the corresponding meaning set out in the Service Terms.
1. Information regarding the distributor / seller
■Name of distributor/seller
FAMILY CLUB., Inc.
■Address
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
Users should note the Content will be accessed via the Service which is operated by Third Party Providers (including Sony Music Solutions Inc.) for and on behalf of the Company.
2. Information regarding the Content
2.1 The description of the Content you are purchasing is displayed on the Ticket purchase page.
2.2 The Service Fee is displayed on the Ticket purchase page.
2.3 Period for provision of the Content is displayed on the Ticket purchase page.
2.4 Payment method & date of payment of the Service Fee:
• We accept the following credit or debit cards for payment: JCB, MasterCard, VISA, Diners Club, American Express.
• Payment of the Service Fee must be made by Users in one lump-sum and paid for before you can access or stream the Content. Charges to your selected payment method will be based on the date the Ticket is being purchased. Settlement dates and payment processing dates will vary depending on the credit/debit card company.
• Please note that Users may be charged an exchange rate and/or clerical fee, etc. Users should check the situation with their credit/debit card company.
2.5 The Content will be delivered by live streaming on “FAMILY CLUB online” website accessible via web browser on your PC, smartphone, or tablet on a single occasion on a specific date.
3. Special conditions for refunds, etc.
3.1 Subject to section 3.2 of these Sale Terms, the Company does not accept cancellations or provide refunds after the Content has been purchased. Users should also see Article 3(3) of the Service Terms.
3.2 Event cancellations
If an event for which you purchased Content is cancelled or postponed, the Company will refund the Service Fee only during a designated period in accordance with the procedures to be notified separately.
The Company will notify Users of such procedures via email to your registered email address – please also see Article 4(3) of the Service Terms.
3.3 System requirements
Please see here for system requirements for using the Service to access the Content – please also see Article 7 of the Service Terms.
4. Contact for inquiries
If you have any queries or complaints about the Content or the Service please contact us here.
Terms and Conditions for the Sale
Terms and conditions for the purchase of tickets (the "Ticket") for "FAMILY CLUB online online" provided within this
service are as follows.
■Name of distributor
FAMILY CLUB. Inc.
*This Service is operated by Sony Music Solutions Inc. on behalf of FAMILY CLUB., Inc.
■Address
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Purchase price
Displayed on the Ticket purchase page.
■Period for provision of services
Displayed on the Ticket purchase page.
■Payment method & date of payment
・Payment by credit card
(JCB, MasterCard, VISA, Diners Club, American Express)
*Payment must be made in one lump-sum. Charges will be based on the date the Ticket was purchased. Settlement
dates and payment processing dates will vary depending on the credit card company.
*You may be charged an exchange rate and/or clerical fee, etc. Please check with your credit card company.
■Special conditions for refunds, etc.
Please note that except when attributable to our intentional misconduct or gross negligence, we do not accept
cancellations or refunds after a ticket has been purchased.
■Event cancellations
If an event for which you purchased a Ticket is cancelled or postponed, we will refund the purchase price only
during a designated period in accordance with the procedures to be notified separately.
We will notify you of such procedures via email to your registered email address.
■System requirements
Please see here for system requirements.
■These Terms and Conditions for the Sale ("TCS") are incorporated into the Terms of Use ("TOU") for this streaming service. All sales are subject to the additional provisions in the Terms of Use and the Privacy Policy incorporated therein. If there are any conflicts between the TCS and TOU, the terms of the TOU prevail.
■Contact for inquiries
Please contact us here.
Terms and Conditions for the Sale
Terms and conditions for the purchase of tickets (the "Ticket") for "FAMILY CLUB online online" provided within this
service are as follows.
■Name of distributor
FAMILY CLUB. Inc.
*This Service is operated by Sony Music Solutions Inc. on behalf of FAMILY CLUB., Inc.
■Address
8-11-20 Akasaka, Minato-ku, Tokyo 107-0052, Japan
■Purchase price
Displayed on the Ticket purchase page.
■Period for provision of services
Displayed on the Ticket purchase page.
■Payment method & date of payment
・Payment by credit card
(JCB, MasterCard, VISA, Diners Club, American Express)
*Payment must be made in one lump-sum. Charges will be based on the date the Ticket was purchased. Settlement
dates and payment processing dates will vary depending on the credit card company.
*You may be charged an exchange rate and/or clerical fee, etc. Please check with your credit card company.
■Special conditions for refunds, etc.
Please note that except when attributable to our intentional misconduct or gross negligence, we do not accept
cancellations or refunds after a ticket has been purchased.
■Event cancellations
If an event for which you purchased a Ticket is cancelled or postponed, we will refund the purchase price only
during a designated period in accordance with the procedures to be notified separately.
We will notify you of such procedures via email to your registered email address.
■System requirements
Please see here for system requirements.
■These Terms and Conditions for the Sale ("TCS") are incorporated into the Terms of Use ("TOU") for this streaming service. All sales are subject to the additional provisions in the Terms of Use and the Privacy Policy incorporated therein. If there are any conflicts between the TCS and TOU, the terms of the TOU prevail.
■Contact for inquiries
Please contact us here.