■Playback Test
・Check video and audio playback using the test video before purchasing.
・No refunds or cancellations will be accepted under any circumstances after purchase.
Prior check or viewing page / video

■ Ticket purchases & accessing the viewing page
・With heavy traffic on this site when opening ticket page or event page, may access to this site be restricted temporarily. Allow enough time for buying the ticket and open the viewing page.
Congestion at the start of the show may prevent joining the live stream on time.
・Only one device/browser can be logged in at a time.
* The earlier session will be logged out if exceeding the allowed devices/browsers.
Close extra browsers or tabs when viewing.

■Recommended viewing environment
・Please run the test video and check the system requirements before purchasing your ticket.
・You can measure your internet download speed by accessing this link and clicking on "Run Speed Test"
・In order to use the services provided on this website, you will need a high-speed and stable internet connection.
We recommended a broadband connection with a fixed line or Wi-Fi.
・Viewing streaming requires large-volume data transmission. If you uses this service from a mobile phone or with a mobile Wi-Fi device, please check your plan carefully before viewing.
・There are cases where video content can appear blurry due to bad connection or your surrounding environment.
・Viewing on TV devices is not guaranteed.

■Troubleshooting on viewing the content during streaming or the event
・Refresh the page by clicking on the refresh button on your browser.
・Try viewing the content from another browser or device.
・Restart your device.
・View a streaming in a good internet environment. (*We recommend an internet transmission speed of at least 10Mbps.)
・Disable any software that prevents data transmission (security software, etc.)

■Others
・All of the content is streamed and can not be downloaded.
・Once content has started streaming, it is not possible to rewind and watch from the beginning.
・Recording audio or video content, picture taking and uploading/streaming content of this service for promotional purposes are strictly prohibited.
・Scheduled streaming content may be cancelled due to unforeseen circumstances.

FAQ page